"COST" to bring any failing company back to shape

"COST" to bring any failing company back to shape:
(CopyRight 2012; Benjamin Goh) 
 
- C for Communication. Suggest to your boss to call for a meeting each with different groups or departments in the company. Let her speak to them and assure them that the company is in a bad shape but that it is not about to shut down. Challenge the staff to fight this battle together with the management to bring the company back to a healthy state. For those who are willing to fight, please stay. For others who are not willing to fight, they are free to go.

- O for Orientation. Orientate every staff towards the quality issues that your company is facing with the customers. The standards that every staff must note is that they are to give their best in producing the best. No internal argument or fighting but only putting all their efforts and time into making the best quality products and customer service.

- S for Standard Operating Procedures (SOP). At this point, have every department or section manager to review the existing SOPs and make sure that all of these lead to consistent quality standards, whether in product or service. It is not good to fluctuate up and down in quality...that means sometimes very high quality and sometimes very bad quality.  It is best to be consistent or the same quality so that there is no surprises to both the internal customers (staff) and external customers (buyers of your company's products and services).

- T for Training. In any downturn situation of a company, many believe that training is the last thing to do. But this is in contrary and not true. Employees need to be trained to give and do their best. They need to be motivated so that they can work and give their best despite the problems that are brewing around them. The morale is low and so, they need to be distracted from these demoralizing environment and focus on team spirit, team building, more efficient and effective methodologies in getting their work done, and of course, a series of motivational talks to lift their spirits to a higher level.